How do I place a return?

Please contact a customer care representative at (877)-727-8677 or email us at info@pastors.com to request a Return Authorization number (RA) and special return instructions. Returns are subject to approval and have the following guidelines:

• You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
• New and unopened merchandise may be returned within 60 days of purchase with a receipt for a refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
• Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
• No returns of any type will be accepted without an RA number.

What products are non-returnable and non-refundable?

International orders, discontinued products, sale items, DVDs, CDs, and downloadable resources are non-returnable and non-refundable. We are unable to replace lost, stolen, or misplaced items.

What should I do if I receive a damaged/wrong product?

If you received a defective, damaged, or incorrectly shipped item from us, please call us at  (877)-727-8677 or email us at info@pastors.com so that we can fix this for you! We will gladly work with you to provide a solution.

When will I receive my refund?

Please allow 2 to 4 weeks for refund processing following our receipt of the returned item(s). Your refund will be credited back to the same payment method used to make the original purchase.

If you have a question about our policies, please email us at info@pastors.com